Contact

Need help or have a question?

Contact — MONIPTV | 24/7 Support

24/7 SUPPORT · REAL HUMANS

Talk to a real person, any time.

Our team is online 24/7, every day of the year. Pick the channel that suits you — WhatsApp for fastest replies, email for longer questions, or the form below.

Support team online now — replying in under 5 minutes

Fastest · 24/7

Fastest way to reach us. Perfect for urgent issues — DNS changes, stream problems, quick questions.

+212 666 61 49 43

Within 1h

Email

Best for detailed questions, billing topics, or when you want a written record of the conversation.

contact@moniptv.com

All topics

Contact form

Prefer a structured form? Fill out the details below and we'll reply by email within an hour.

Scroll down to form

Response times

Average, last 30 days

WhatsApp < 5 min

Email < 1 hour

Contact form < 1 hour

Support languages

🇬🇧 English 🇫🇷 Français 🇸🇦 العربية 🇪🇸 Español

Available hours

24/7

Every day, every hour. Including weekends & holidays.

Before you write

Need the free trial? Use this form instead — it's faster.
Want to buy a plan? Head to Choose a Plan.
DNS blocked? WhatsApp is the quickest way — we'll send a new DNS in minutes.
For refund requests, please use email with your order reference.

Send us a message

Tell us what's on your mind — we'll get back to you within an hour.

Full name *

Email *

What is it about?

Pre-sale question Technical / DNS issue Billing / payment Refund request Reseller / partnership Other

Your device (if technical)

Your message *

Your data is encrypted and never shared

Common questions

A quick answer might be faster than writing to us.

How do I get a new DNS if my ISP blocked it?

Just message us on WhatsApp (+212 666 61 49 43). We'll send you a fresh working DNS within minutes — free, every time, for the entire duration of your subscription.

I paid but haven't received my credentials

Credentials usually arrive within 10–15 minutes after payment confirmation. First check your spam folder. Still nothing? Email us at contact@moniptv.com with your payment reference or name — we'll sort it out right away.

Can I change my subscription to another device?

Yes. Contact us via WhatsApp or email with your current details and the new device info — we'll reconfigure your subscription at no charge.

How do refunds work?

Annual plans come with a 7-day money-back guarantee. Email us with your order reference and the reason — refunds are usually processed within 2–3 business days via the original payment method.

Are you available on weekends?

Yes — we're online 24/7, every day of the year. Weekends and holidays included. WhatsApp is the fastest way to get a reply outside business hours.

I was contacted by "moniptv" on another domain. Is it you?

No. The only legitimate MONIPTV is on moniptv.com. Look-alike domains (.net, .store, .tv, .shop…) are copycats — they cannot deliver our service or support. If in doubt, always come back here and reach us on our official WhatsApp or email.