Refund Policy for MonIPTV.com
At MonIPTV.com, we aim to provide you with high-quality IPTV services. If you are not satisfied with your purchase or experience issues with our services, we offer the following refund policy:
1. Refund Eligibility
Refunds may be requested under the following conditions:
- Within 30 Days: You may request a refund within 30 days from the date of purchase.
- Technical Issues: Refunds may be granted if you experience significant technical issues or service disruptions that prevent you from accessing our services and we are unable to resolve them within a reasonable time frame.
- Dissatisfaction: If you are dissatisfied with the service for reasons covered in our Terms of Service, you may request a refund within the specified period.
2. Non-Refundable Items
Please note that the following items are non-refundable:
- Completed Services: Any portion of the service that has already been delivered or accessed.
- Third-Party Fees: Any fees or charges imposed by third parties during the purchase process.
- Promotional Offers: Services purchased through promotional offers, discounts, or gift cards.
3. Refund Process
To request a refund:
- Contact Us: Email our customer support team at contact@moniptv.com. Include your name, purchase details, and a brief explanation of the reason for your refund request.
- Review: We will review your request and determine its eligibility based on our refund policy.
- Processing Time: Once approved, refunds will be processed within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
4. Refund Method
Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to be reflected in your account, depending on your financial institution.
5. Cancellation Policy
If you wish to cancel your subscription or service plan:
- Refer to Terms: Please refer to our Terms of Service for detailed instructions on cancellation procedures and any associated fees.
6. Contact Us
For any questions or concerns about our refund policy, please contact us at:
Email: contact@moniptv.com
We are committed to ensuring your satisfaction and will work with you to address any issues promptly.